Update: March 29th site problem with no shipping being charged. 

For now shipping cost seems to be working ok but if you place an order and do "not" see your mailing address or any options for shipping methods, please do NOT checkout and pay because no shipping will be charged and I'll have to send an invoice from Paypal for the shipping cost which will cost extra fees with Paypal. 

March 30th issue:
I've also gotten a few messages in the last week, stating this on the cart / shipping page "Sorry, we do not ship these item(s) to your address".
Tech is supposed to be working on this issue as well. 
I don't know why it's doing that since I only ship to the USA and the address is in the USA.

Due to recent family death (Nov. 1, 2025), I am no longer taking orders for made to order or custom items. 
I will be making and listing a limited number of items for the foreseeable future.


Pat @
Custom Pet and Tack

Shop Policies

Refund policies:

1. A return/refund request must be made within 5 business days of delivery and sent back within 10 business days. after this, NO returns/refunds will be considered.

2. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, no refunds. 
If the buyer wants it back, they are responsible for shipping cost to mail it back to them.

3. No shipping is refunded nor do I pay the shipping to get the item back if I have sent you the correct item. 

4. When returning items, if the item comes back to me damaged in the mail or if the item is lost then no refund will be given. It will be up to the buyer to file an insurance claim with USPS to get their money back.

5. I don't do exchanges because I won't have a record of the order.

Shipping:

Items are mailed to the address on your Paypal account. No exceptions. So please be sure it is correct before submitting a payment.
The address you've entered will be the address printed on your postage label. If incorrect I am unable to change it.

I only ship to the USA.

No Exchanges.

Contact email: venture2@bellsouth.net or use the contact link at the bottom of any of my site pages.
Location: North Carolina.